Zenvish is operated by Saritha Mallaiahgari (ABN 93 844 011 754), trading as Zenvish, Australia. The same operator runs Zeptotext and ZenFlo.
This Privacy Policy explains how Zenvish ("Zenvish", "we", "us") collects, uses, stores, shares, and protects information when you use the Zenvish platform and the Zenvish Reputation Engine, including any information we access from your Google Business Profile with your authorisation. The Reputation Engine is also the Google connection used inside Zeptotext, our customer-messaging product operated by the same company; when you connect Google from Zeptotext, this policy covers that connection.
Zenvish is operated from Windsor, Queensland, Australia. For any privacy question or request, contact contact@zenvish.com.
When you create a Zenvish account we collect your name, business name, email address, and the details you provide to set up and operate your store or dashboard.
The Zenvish Reputation Engine is an optional feature. It works only after you
explicitly connect your Google account and grant the
https://www.googleapis.com/auth/business.manage scope. We access
data only for the Google Business Profiles that the connected Google account is
authorised to manage. With your authorisation we access:
We do not read the performance metrics Google reports for your profile (such as calls, direction requests, or website clicks). We never access profiles you do not manage, and we do not use Google APIs to search for or compile information about other businesses.
You connect through Google's own secure OAuth consent screen, shown under the Zenvish name, and Zenvish holds the resulting refresh token, encrypted at rest. No third party sits between Zenvish and Google. Whether you start the connection from the Zenvish dashboard or from Zeptotext, the same Zenvish connection is used; Zeptotext calls Zenvish with its own application credential and only ever sees the reviews, replies, and posts of the account that made the connection. If you have a question about your connection, ask us at contact@zenvish.com.
If your store uses Zenvish review requests, we process the customer name, email address, and mobile number already held in your store's order records so the invitation can be sent, together with a record of whether each invitation was sent, clicked, or opted out of. This data stays in your store's own database and with the SMS and email provider that delivers the message. It is not sent to Google.
We do not sell your data, we do not use it for advertising, and we do not use it to train generalised machine-learning models.
We share information only with the service providers that help us operate the platform, under terms that restrict their use of the data to providing the service. For the Reputation Engine those are:
We do not otherwise share your Google Business Profile data with third parties. We may disclose information if required by law.
You can disconnect your Google account from Zenvish at any time. On disconnect we delete the stored connection, any Google token we hold for it, and the reviews we cached for it, so Zenvish stops reading your profile. If your account was connected through our review-management provider, the Google authorisation on that path is held by that provider, and revoking access in your Google account ends it immediately. In either case you can revoke access directly from your Google account permissions page. You can request deletion of your Zenvish account by emailing contact@zenvish.com.
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We may update this policy. Material changes will be reflected by the "Last updated" date above and, where appropriate, communicated to account holders.
Zenvish — Windsor, Queensland, Australia. Email contact@zenvish.com.